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2.1.14. Recovering a deleted hosting account

Attention!

Despite the presence of this function, we recommend not to take risks and in a timely manner pay hosting services, and also do not forget download backups on your PC.

There are times when a few months after the expiration of the hosting, the site owner notices that his site is down and asks us to restore the site. To simplify this procedure, a functionality was specially developed that allows you to automatically restore the operation of a hosting account, even if it has not been paid for a long time.

Note

Information about the life cycle and conditions of archival storage of hosting accounts is presented here.

After the expiration date or manual removal hosting account automatically deactivated... In this state, it is stored for 30 days. During this period, you can resume its work. no additional payments in one of the ways:

If within 30 days after the expiration of the hosting account, payment is not received to us, it is automatically transferred to the archive server. After transfer the cost of restoration will be 100 UAH. plus UAH 10 per month for each 1 GB of stored data (the total amount depends on the amount of stored data and the storage period). When restoring, the hosting account retains all its original settings, so there is no need to re-configure it. More detailed information can be found in the corresponding news.

Before restoring a remote hosting account with sites located in it, it is worth checking the presence of sites with the same names in other existing hosting accounts. If such sites exist, then we recommend them delete... This is due to the fact that only one site with a specific name. If this is not done, then after recovery, the site name may contain numbers and you will need it manual renaming.

You can view the list of deleted accounts and order recovery in the section "Deleted accounts»: The list of deleted accounts looks like this:

  • «Account"- the name of the hosting account.
  • «Delete date»- the date of transferring the hosting account to the archive server.
  • «Days in archive"- the number of days that have passed since the transfer of the hosting account to the archive server.
  • «Websites»- names of sites that were added to the hosting account at the time of its deletion.
  • «Site volume"- the volume occupied by the files of the hosting account sites.
  • «Database"- the names of the hosting account databases.
  • «DB size"- the volume occupied by the hosting account databases.
  • «Mail volume"- the volume occupied by the contents of the hosting account mailboxes.
  • «Total"- total occupied space.
  • «Reestablish»- button to order restoration of the hosting account.

To restore the required hosting account, do the following:

  1. Click the restore button in the line with the name of the hosting account you want to restore.
  2. Check out the total cost and click "Pay and activate for 3 days»:
  3. Pay automatically generated score any of available ways.

Attention!

After restoration, the hosting account will be active only for 3 days. If during this time it is not extended, it will be deactivated again and after 30 days it will be deleted and placed in the archive.

Within about 30 minutes after receipt of payment to us, the hosting account is activated and you can:

  • Or download backups required data.
  • Or prolong hosting account in the standard way and resume it. Notes The transfer from the archive to a regular server is performed only after renewing the hosting account (within an hour after receipt of funds).