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  • 0-800-307-307 Hotline
  • +38 (044) 392-74-33 Kiev
  • +38 (057) 728-39-00 Kharkiv
  • +38 (056) 794-38-31 Dnipro
  • +38 (032) 229-58-93 Lviv
  • +38 (048) 738-57-70 Odessa
  • +38(093) 170-15-42  Life
  • +38 (067) 400-88-44 Kievstar
  • +1(888)393-24-51  USA, Toll free
  • +44(131)507-01-14  Great Britain
  • +7 (499) 348-28-61 Moscow Obtaining a transfer code (AuthInfo / Auth-Code)

It is impossible to get a transfer code if:

  • Since the registration or the last transfer has passed:
    • For international domains - less than 60 days.
    • For Ukrainian domains - less than 7 days.
  • When registering as account owner you have entered incorrect full name. In this case, you first need to send request to change name in the control panel.

To get your transfer code, do the following:

  1. Enter your contact information in the domain (the procedure depends on the domain zone):
    • For Ukrainian domains these contacts must necessarily match the data (name, organization) in your account.
    • For international domains (.COM, .NET, .ORG, .BIZ, .INFO, .XYZ, .CLUB, .LIFE, .AUDIO, etc.) other contacts are allowed, but they must be real (not fictional). It is also necessary to disable the privacy protection service.
    • For .UA, .RU and .SU domains you do not need to change contacts.
  2. After unblocking the transfer, wait for the transfer code (AuthInfo / Auth-Code) to be sent to account mail:
    • On weekdays, the transfer code is sent within one or more hours from 10:00 to 18:00.
    • On non-working days - 1-2 times a day.

The transfer code is valid for 30 days. If the transfer is not started within this period, the transfer block will be automatically re-set for the domain. If necessary, you can also manually return the blocking of the transfer.


The process of obtaining a transfer code for domains .RU more difficult than for the rest of the zones. You will need to provide copies of your passport or fill out a handwritten application and send us a scanned copy. The procedure for obtaining a transfer code for each specific .RU domain will be additionally communicated to you at technicalsupport.