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0-800-307-307 Hotline
+38 (044) 392-74-33 Kiev
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+38 (032) 229-58-93 Lviv
+38 (048) 738-57-70 Odessa
+38(093) 170-15-42 Life
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+7 (499) 348-28-61 Moscow

3.5.2.1. Domain transfer to another registrar

It is impossible to carry out a transfer if:

Domain registration expired.
For domains in the .TV zone, the transfer block can be removed no later than 15 days before the domain expiration date.
Since registration or the last transfer has passed:
- For international domains - less than 60 days.
- For Ukrainian domains - less than 7 days.
When registering as account owner you have indicated incorrect full name. In this case, you first need to send request to change name in the control panel.

Important points:

During the transfer, change NS impossible. This can only be done after completion. The rest of the domain records, as set before the NS transfer, are available for modification.
Only the current registrar (who is giving the domain) can speed up the transfer.
To speed up the transfer of a domain from us to another registrar, you should contact technical support with a request and indicate the domain names for which this is required, as well as the reason for the need to speed up the transfer.

Note

To transfer a .RU or .SU domain for direct service at REG.RU to your own account, use instruction.

To prepare a domain for transfer, do the following:

Enter your contact information in the domain (the procedure depends on the domain zone):
- For Ukrainian domains these contacts must necessarily match the data (name, organization) in your account.
- For international domains (.COM, .NET, .ORG, .BIZ, .INFO, .XYZ, .CLUB, .LIFE, .AUDIO, etc.) other contacts are allowed, but they must be real (not fictional). It is also necessary to disable the privacy protection service.
- For .UA, .RU and .SU domains you do not need to change contacts.
Open the section "Domains ».
In the domain menu, click "Domain transfer»:
To initiate the unblocking of the transfer, fill out the form and click "Transfer».
When transferring international domain, you need to fill in only two fields - the name of the new registrar and the reason for the transfer:When transferring Ukrainian domain, in addition to the name of the new registrar and the reason for the transfer, you need to fill in an additional field - the code of the new registrar (data of Ukrainian registrars can be found on the website Hostmaster):
Confirm the operation to unblock the transfer in an appropriate way:
- Individuals and sole proprietors - using a code sent to account mail.
- Legal entity - using an application signed by an EDS through the service Paperless or Hourly.
After unblocking the transfer, wait for the transfer code (AuthInfo / Auth-Code) to be sent to account mail:
- On weekdays, the transfer code is sent within one or more hours from 10:00 to 18:00.
- On non-working days - 1-2 times a day.

The transfer code is valid for 30 days. If the transfer is not started within this period, the transfer block will be automatically re-set for the domain. If necessary, you can also manually return the blocking of the transfer.

Note:

The process of obtaining AuthInfo / permission to transfer domains .RU and .SU is more complicated than for other zones.

For .RU domains You will need to provide copies of your passport or fill out a handwritten application and send us a scanned copy.

For .SU domains you will need to fill out an application and send it by regular mail. Depending on who is the .SU domain administrator, you will need to:

Notarize the signature on the application and attach a copy of the passport to the letter.
Attach copies of TIN and certificate of state registration with the company seal to the letter.

The procedure for obtaining a transfer code for each specific .RU and .SU domain will be additionally communicated to you in the technical support.