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  • 0-800-307-307 Hotline
  • +38 (044) 392-74-33 Kiev
  • +38 (057) 728-39-00 Kharkiv
  • +38 (056) 794-38-31 Dnipro
  • +38 (032) 229-58-93 Lviv
  • +38 (048) 738-57-70 Odessa
  • +38(093) 170-15-42  Life
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  • +1(888)393-24-51  USA, Toll free
  • +44(131)507-01-14  Great Britain
  • +7 (499) 348-28-61 Moscow General questions about transfer and transfer codes (Auth-Code / AuthInfo)

What domains can be transferred to our service?

We can only transfer domains of those zones that can be registered with us (except for .RU and .SU). The list of available zones is presented on domain registration page... The prices can be found here.

Is the domain functional during the transfer?

During the transfer domain status does not change and remains the same as it was at the start of the transfer. While the transfer is in progress, the domain will not go to clientHold or redemptionPeriodif their deadline comes.

If during the domain transfer its validity period has expired, the domain will continue to work anyway - the current registrar cannot transfer the domain to clientHold when it is in pendingTransfer.

In what cases is a domain not renewed after the transfer is completed?

All domains with a paid transfer after the transfer is completed are automatically renewed for 1 year - another 1 year is added to the existing domain validity period.

Domain will not be extended for 1 year in the following situations:

  • Before starting the transfer domain has already been extended for the maximum periodprovided by the domain zone.
  • A zone domain is being transferred, in which the transfer procedure is free (for example, .BIZ.UA or .CO.UA).

What NS will the domain have after the transfer is completed?

Upon completion of the transfer for the domain, the the same NSthat he had at the start of the transfer.

Is it possible to make a transfer without having a transfer code?

No, transfer a domain between registrars without a transfer code impossible.

To receive the Auth-Code, another registrar requires you to fill out an application and send them to a physical address. Is there any way to get around this?

Alas, we have no influence on the conditions for the provision of the transfer code by a third-party registrar.

I am trying to transfer a domain from another registrar to you. Asked them for Auth-Code, but they don't answer. It's been over 2 weeks now. Has sent several requests, but they are all ignored. Can I somehow officially transfer the transfer through you?

We cannot influence other registrars. In situations with international domains, you can complain to the relevant registries and to ICANN, in situations with Ukrainian domains - in TOV "Hostmaster".