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      3.1.6. Domain is already being served

      Attention!

      Domain ownership can only be verified by adding a TXT record, as described in this article. Confirmation by other means (for example, using screenshots of the dashboard panel) is not possible.

      The same domain cannot be added simultaneously in multiple accounts. If, when adding a domain, a message appears stating that it is already being served, then it has already been added to the control panel of one of our users. To remedy the situation, follow the steps below that are appropriate for your situation.

      The domain is not registered with us

      Upon attempt add to the section "Domains »A domain registered with another registrar may display the following message: This means that a domain with the same name has already been added in the section "Domains »In the account of another user. To add a domain to yourself, you need to verify ownership of it.

      Attention!

      The record must be added for the main domain, not subdomains. To do this, when adding a record, the field subdomain/subdomain/name (the name of the field may differ) you need to leave it blank or specify a symbol in it @.

      If the domain is directed to third-party NS, do the following:

      1. In the NS owner panel on which the domain is served, add a TXT record with the text for the main domain (not a subdomain) move-to-user=XXXXXXwhere instead of XXXXXX substitute your account identifier (ID)to which you want to add the domain.
      2. Wait about 30 minutes.
      3. Tryit add domain In chapter "Domains "Again.

      Attention!

      The record must be added for the main domain, not subdomains. To do this, when adding a record, the field subdomain/subdomain/name (the name of the field may differ) you need to leave it blank or specify a symbol in it @.

      If the domain is directed to our NS, do the following:

      1. At the current registrar, change the NS domain to others that you will have access to.
      2. On these NS add a TXT record with the text for the main domain (not subdomain) move-to-user=XXXXXXwhere instead of XXXXXX substitute your account identifier (ID)to which you want to add the domain.
      3. Wait about 30 minutes.
      4. Tryit add domain In chapter "Domains "Again.
      5. After the domain is added with us, at the current registrar, specify for the domain our NS.

      Step-by-step description of the process using the example of Cloudflare

      1. Registernow on the Cloudflare website (if not registered) and signin to your account.
      2. At the top of the page, click “+ Add site».
      3. Enter your domain name and click “Add site».
      4. Choose a free plan ("Free") and press "Confirm plan».
      5. Click "Continue».
      6. Copy the NS that Cloudflare will give out.
      7. Log into the control panel of your domain registrar and replace the current NS with those issued by Cloudflare. Detailed information on how to do this can be obtained in the documentation on the registrar's website or by contacting its technical support.
      8. Return to the Cloudflare panel and click “Done, check nameservers».
      9. Click "Set up later».
      10. Open the section "DNS».
      11. Click "+ Add record»
      12. Fill in the fields that appear and click "Save»:
        • «Type"- select"TXT».
        • «Name"- specify @.
        • «TTL"- leave unchanged ("Auto»).
        • «Content"- specify move-to-user=XXXXXXwhere instead of XXXXXX substitute your account identifier (ID)to which you want to add the domain.
      13. Wait for the update DNS cache... This usually takes several hours (maximum 24).
      14. Tryit add domain in our control panel in the section "Domains "Again.
      15. After the domain is added with us, in the control panel of your domain registrar, replace the previously specified NS from Cloudflare with our NS.

      Domain registered with us

      Upon attempt add domain an error like this may be displayed: This means that you are trying to add a domain registered with us. You will not be able to add such a domain using a TXT record. For these purposes, there is a special procedure transfer of rights to the domain (the transfer must be made by the current owner of the domain).

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