Русский
Українська
English

Support chat

Are you a customer?

Select the type of request:

0-800-307-307 Hotline
+38 (044) 392-74-33 Kiev
+38 (057) 728-39-00 Kharkiv
+38 (056) 794-38-31 Dnipro
+38 (032) 229-58-93 Lviv
+38 (048) 738-57-70 Odessa
+38(093) 170-15-42 Life
+38 (067) 400-88-44 Kievstar
+1(888)393-24-51 USA, Toll free
+44(131)507-01-14 Great Britain
+7 (499) 348-28-61 Moscow

3.1.6. Domain is already being served

Attention! You can only verify domain ownership by adding a TXT record, as described in this article. Confirmation by other means (for example, using screenshots of the dashboard panel) is impossible.

The same domain cannot be added simultaneously in several accounts. If, when adding a domain, a message appears stating that it is already being served, then it has already been added to the control panel of one of our users. To remedy the situation, follow the steps below that are appropriate for your situation.

Upon attempt add to the section "Domains »A domain registered with another registrar may display the following message: This means that a domain with this name has already been added in the section "Domains »In another user's account. To add a domain to yourself, you need to verify ownership of it.

Domain directed to third party NS
Domain directed to our NS

The record must be added for the main domain, not for subdomains. Most often, when adding a record for the main domain, you need a field Subdomain/subdomain/name (may be another field name) leave blank or specify a symbol @ depending on the requirements of the NS owner.

If the domain is directed to third-party NS, do the following:

In the NS owner panel on which the domain is served, add a TXT record with the text for the main domain (not subdomain) move-to-user=XXXXXXwhere instead of XXXXXX substitute your account identifier (ID)to add the domain to.
Wait about 30 minutes.
Try add domain in section "Domains »Again.

If the domain is directed to our NS, do the following:

At the current registrar, change the NS domain to others that you will have access to.
On these NS add a TXT record with the text for the main domain (not subdomain) move-to-user=XXXXXXwhere instead of XXXXXX substitute your account identifier (ID)to add the domain to.
The record must be added for the main domain, not for subdomains. Most often, when adding a record for the main domain, you need a field Subdomain/subdomain/name (may be another field name) leave blank or specify a symbol @ depending on the requirements of the NS owner.
Wait about 30 minutes.
Try add domain in section "Domains »Again.
After the domain is added with us, at the current registrar specify for the domain our NS.

A step-by-step description of the process using the example of Cloudflare

Registernow on the Cloudflare website (if not registered) and signin to your account.
At the top of the page, click “+ Add site».
Enter your domain name and click “Add site».
Choose a free plan ("Free") and press "Confirm plan».
Click "Continue».
Copy the NS that Cloudflare gives out.
Log into your domain registrar control panel and replace the current NS with the one issued by Cloudflare. Detailed information on how to do this can be obtained in the documentation on the registrar's website or by contacting its technical support.
Return to the Cloudflare panel and click “Done, check nameservers».
Click "Set up later».
Open the section "DNS».
Click "+ Add record»
Fill in the fields that appear and click "Save»:
- «Type"- select"TXT».
- «Name"- specify @.
- «TTL"- leave unchanged ("Auto»).
- «Content"- specify move-to-user=XXXXXXwhere instead of XXXXXX substitute your account identifier (ID)to add the domain to.
Wait for the update DNS cache... This usually takes several hours (maximum 72).
Try add domain in our control panel under "Domains »Again.
After the domain is added with us, in the control panel of your domain registrar, replace the previously specified NS from Cloudflare with our NS.

Upon attempt add domain an error like this may be displayed: This means that you are trying to add a domain registered with us. You will not be able to add such a domain using a TXT record. For these purposes, there is a special procedure transfer of rights to a domain (transfer must be made by the current owner of the domain).

3.1.6. Domain is already being served

The domain is not registered with us

A step-by-step description of the process using the example of Cloudflare

Domain registered with us