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1.15. Service cancellation

In accordance with terms of return:

  • Hosting (regular hosting and business hosting) - refunds can only be received within the first 30 days from the date of order services. If more time has passed, the funds will not be refunded.
  • Domains - return is possible only within the first 3 days from the date of registration in case of an error in the name. Possibility available only for international / thematic domains and provided no guarantees... Details can be found here.
  • VPS - you can get a refund only within the first 30 days from the date of order services. If more time has passed, the funds will not be refunded.
  • Dedicated servers - funds do not return.

If the cancellation of the service is performed within the period providing for a refund, then the funds will be returned in full in the same way as the payment was made.

In case of a later refusal, the funds will not be refunded. The service will continue to work until the end of the paid period, but the system will no longer send reminders to pay. If you change your mind and decide not to refuse the service, it will be enough just to pay for its renewal in the usual way. In this case, the refusal will be automatically canceled and the sending of reminders will resume.

To cancel the service, do the following:

  1. Click the opt-out button next to the service you want to opt-out.
  2. Indicate the reason for the refusal and, if necessary, the date.
  3. Confirm the cancellation of the service with the appropriate button.
  4. For individual entrepreneurs and legal entities If the service was paid for from the current account Individual entrepreneur or legal entity, the method of return depends on the amount of time that has passed since payment:
    • Since the payment has passed less than 5 days - funds are returned automatically, no additional steps are required.
    • Since the payment has passed more than 5 days - for a refund, you must send return letter... After receiving the letter, the refund is made within 3 days.