1.2.1.1. Change mail and / or disable 2-Step Verification

Examples of situations when access restoration may be required:

• The mailbox used for authorization in the hosting account is lost or unavailable.
• There is no way to pass 2-Step Verification by any of the previously connected methods.

Apply to change mail and / or disconnect two-step authentication in the following ways:

• Through BankID... This method is only suitable for accounts registered on individuals or sole proprietorship.
• Through the electronic document management service Paperless or Hourly... This method is available to everyone, regardless of account type... To submit an application, you will need to have an EDS and an account in any of the specified services.
• Using paper workflow. This method is suitable only for individuals... To apply, you will need to print and fill out an application, send scanned copies of documents and your own photos with them in your hands.

To apply for a change of mail and / or disable 2-Step Verification, do the following:

1. Openup access recovery page.
2. Select the type of service, indicate its identifying data and click "Continue»:
   • «Account» — ID or account mail.
   • «Domain"- domain name.
   • «Hosting account» — hosting account name.
   • «Site" - Name of the site.
   • «Virtual server VPS» — IPaddress or VPS number (numbers only).
   • «Dedicated server» — IPaddress or dedicated server number (numbers only).
3. Apply in a suitable way:

   • BankID
   • Hourly
   • Paperless
   • Paper workflow

   Attention!

   For accounts only individuals or sole proprietorship.

   1. Fill out the form and click "Apply»:
      • «Confirmation system"- select"BankID (only for individuals and sole proprietors)».
      • «New E-mail in the account»- enter a new mail for your account on our website:
        • If you only want to disable 2-Step Verification - specify current address.
        • If you want to change your mail and disable two-step authentication - specify new address.
   2. Use one of the identification channels available on the official BankID website:
      • Banks:
        • PrivatBank.
        • ConcordBank.
        • Bank Pivdenny.
        • monobank.
      • ID-card (passport).
      • Electronic digital signature (EDS).
      • MobileID.

   1. Fill out the form and click "Apply»:
      • «Confirmation system"- select"Hourly».
      • «E-mail in the document management system"- specify the mail to which your account is registered in Vchasno.
      • «TIN or EDRPOU" - depending on the account type, to which access is restored, specify:
        • If the account is registered as an individual or sole proprietor - indicate your INN.
        • If the account is registered to a legal entity - indicate EDRPOU legalentity.
      • «New E-mail in the account»- enter a new mail for your account on our website:
        • If you only want to disable 2-Step Verification - specify current address.
        • If you want to change your mail and disable two-step authentication - specify new address.
      • In case of restoring access to an account with an undefined type, additional data will be required:
        • The last 4 digits of the card with which the services were paid.
        • Receipt for payment of services.
   2. Sign the generated document using EDS in the Vchasno service.

   1. Fill out the form and click "Apply»:
      • «Confirmation system"- select"Paperless».
      • «E-mail in the document management system"- specify the mail to which your account is registered with Paperless.
      • «New E-mail in the account»- enter a new mail for your account on our website:
        • If you only want to disable 2-Step Verification - specify current address.
        • If you want to change your mail and disable two-step authentication - specify new address.
      • In case of restoring access to an account with an undefined type, additional data will be required:
        • The last 4 digits of the card with which the services were paid.
        • Receipt for payment of services.
   2. Sign the generated document using EDS in the Paperless service.

   Attention!

   For accounts only naturalperson.

   Fill out the form and click "Apply»:

   • «Confirmation system"- select"Paper (only for individuals)».
   • «Full name»- enter your full name, which were indicated in your account.
   • «New E-mail in the account»- enter a new mail for your account on our website:
     • If you only want to disable 2-Step Verification - specify current address.
     • If you want to change your mail and disable two-step authentication - specify new address.
   • «Download application»- click on the link and download the application form. Print it out and fill it out.
   • «Scanned copy of the completed application»- attach a scanned copy of the completed application.
   • «Scanned copy of the first page of the passport»- attach a scanned copy of the first page of your passport. Instead of a passport, there can be any document proving identity - for example, an international passport or driving license.
   • «Photo with a statement in hand"- attach your photo with the completed application in hand. The photo should show your face and the text in the application.
   • «Photo with an open passport in hand"- attach your photo with an open passport in your hand. The photo should show your face and name in the passport.
4. Expect the results of the consideration of the application within 3 working days from the date of its submission. They will be sent to the mail you specified.