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Wiki

The documentation is designed so that you can quickly and easily find answers to your questions without the need to contact technical support. It was created on the basis of daily analysis of our clients' questions and is regularly updated.

 

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1. Account

1.1. Personal data
1.1.1. Account mail
1.1.1.1. Account email confirmation
1.1.1.2. Change mail account
1.1.1.3. Receiving notifications to multiple addresses
1.1.2. Phone numbers
1.1.2.1. Adding a phone number
1.1.2.2. Deleting a phone number
1.1.3. Account identifier (ID)
1.1.4. Account details
1.1.5. Verification
1.1.6. Change of account owner data
1.1.7. Accounting mail (for receiving documents)
1.1.8. Telegram bot
1.1.9. Linking social media accounts
1.2. Safety
1.2.1. Access recovery
1.2.1.1. Change mail and / or disable 2-Step Verification
1.2.1.2. Password reset
1.2.2. 2-step authentication
1.2.2.1. Enabling 2-Step Verification
1.2.2.2. Disable 2-Step Verification
1.2.2.3. 2-Step Verification with Multiple Devices
1.2.3. Account protection
1.2.4. Confirmation of unsafe transactions
1.2.5. Change Password
1.2.6. Simultaneous sessions
1.2.7. Authorizations report
1.2.8. What to do if you receive a login email from an unknown IP
1.3. Account types
1.4. Account creation (registration)
1.5. Account Login (Authentication)
1.6. Transfer of rights to services
1.7. Granting temporary access
1.8. Referral program
1.9. Gaining access to hosting registered for the site developer
1.10. Change of account owner and services
1.11. API usage
1.12. Can't find service
1.13. Change the language of the control panel interface
1.14. List of account services
1.15. Service cancellation
1.16. Deleting an account
1.17. Configuring notifications
1.18. Simultaneous login to multiple accounts

2. Hosting

2.1. Hosting account
2.1.1. Hosting order
2.1.2. Business hosting
2.1.3. Tariff plans
2.1.4. Hosting account life cycle
2.1.5. Hosting account name
2.1.6. Switching between hosting accounts
2.1.7. Changing the country where the hosting account is located
2.1.8. Tariff change
2.1.9. Delegating access to a hosting account
2.1.10. Transfer of hosting rights
2.1.11. Consolidation of hosting accounts
2.1.12. Division of sites by hosting accounts
2.1.13. Deleting a hosting account
2.1.14. Recovering a deleted hosting account
2.2. Additional services
2.2.1. Dedicated IP
2.2.2. Additional SSD space
2.2.3. Memcache(d)
2.2.4. Redis
2.2.5. OPcache
2.2.6. Sphinx
2.2.7. Extra space for mail
2.2.8. Disabling the renewal of additional services
2.2.9. Removing an unpaid order for an additional service
2.3. My sites
2.3.1. Site setup
2.3.1.1. Processing requests to non-existent subdomains
2.3.1.2. Site root directory
2.3.1.3. Aliases
2.3.1.4. Static files
2.3.1.5. Browser static caching
2.3.1.6. Outgoing mail
2.3.1.7. Encoding
2.3.1.8. Setting up a redirect to an address with www or without www
2.3.1.9. Setting up a redirect to HTTP / HTTPS
2.3.1.10. Changing the language for error pages
2.3.1.11. Choosing TLS encryption protocol versions
2.3.2. Analytics
2.3.2.1. Site load
2.3.2.2. IP load
2.3.2.3. URL load
2.3.2.4. Page load
2.3.2.5. Server responses
2.3.3. Adding a site
2.3.4. Adding a subdomain
2.3.5. The site is already in service
2.3.6. Change site name
2.3.7. Removing a subdomain
2.3.8. Deleting a site
2.3.9. Not completely remote site
2.3.10. Service site address
2.3.11. PHP setup
2.3.12. SSL setup
2.3.13. Access limitation
2.3.14. Protection from bots
2.3.15. Site visit log (Access log)
2.3.16. Site error log (Error-log)
2.3.17. PHP error log
2.3.18. PHP mail log
2.3.19. HotLink protection
2.3.20. AWStats statistics
2.3.21. Indicators of invalid address entries
2.3.22. Site backups
2.4. Backup
2.4.1. General information about backups
2.4.2. Making a backup
2.4.3. Restoring a backup
2.4.4. Downloading the created backup
2.4.5. Deleting the created backup
2.4.6. FTP access to backups
2.4.7. Backup questions
2.5. File manager
2.5.1. Description of the file manager
2.5.2. Connection sources
2.5.3. Uploading and downloading files
2.5.4. File search
2.5.5. File editor
2.5.6. Creating, viewing and unpacking an archive
2.5.7. Symbolic links
2.5.8. Changing access rights
2.5.9. Password protection of directories on the site
2.5.10. Database import
2.5.11. View properties
2.6. FTP
2.6.1. FTP Users
2.6.1.1. FTP user list
2.6.1.2. Create FTP user
2.6.1.3. FTP connection details
2.6.1.4. Change FTP user settings
2.6.1.5. Delete FTP user
2.6.2. FTP clients
2.6.2.1. FileZilla
2.6.2.1.1. Problems with FileZilla
2.6.2.1.1.1. Error "Failed to convert command to 8-bit encoding" in FileZilla
2.6.2.1.1.2. "Connection terminated after XX seconds of inactivity" error in FileZilla
2.6.2.1.1.3. Error "EAI_NONAME" in FileZilla
2.6.2.1.2. Installing FileZilla
2.6.2.1.3. Setting up FTP connection in FileZilla
2.6.2.1.4. Configuring SFTP Connection in FileZilla
2.6.2.1.5. Enabling Passive Connection Mode in FileZilla
2.6.2.1.6. Enabling Binary Transfer Mode in FileZilla
2.6.2.1.7. Uploading files to the server using FileZilla
2.6.2.1.8. Editing a file on the server with FileZilla
2.6.2.1.9. Enabling forced UTF-8 for filenames in FileZilla
2.6.2.1.10. Disable encryption in FileZilla
2.6.2.2. Total Commander
2.6.2.2.1. Setting up FTP connection in Total Commander
2.6.2.2.2. Enabling passive connection mode in Total Commander
2.6.2.2.3. Enabling binary data transfer mode in Total Commander
2.6.2.2.4. Enabling forced use of UTF-8 for file names in Total Commander
2.6.2.3. WinSCP
2.6.2.3.1. Configuring FTP Connection in WinSCP
2.6.2.3.2. Configuring an SFTP connection in WinSCP
2.6.2.3.3. Configuring SCP connection in WinSCP
2.6.2.3.4. Configuring Key Authentication in WinSCP
2.6.2.3.5. Enabling forced UTF-8 for filenames in WinSCP
2.6.2.3.6. Show hidden files in WinSCP
2.6.2.4. FTP connection using Windows
2.6.3. FTP problems
2.6.3.1. Error 530 Login incorrect
2.6.3.2. Error 530 User denied by access rules
2.6.3.3. The deleted directory appears again
2.6.3.4. Error 550 Permission denied
2.6.4. IDE and code editors
2.6.4.1. Setting up FTP and SFTP connection in PhpStorm
2.6.4.2. Configuring FTP and SFTP Connection in VS Code
2.6.5. FTP connection
2.6.6. FTP security
2.6.7. FTP logs
2.6.8. Temporary FTP access to a specific directory
2.6.9. Hidden system directories
2.6.10. Basic FTP commands
2.6.11. Tmp directory
2.6.12. Hosting a file and getting a link to it
2.7. MySQL
2.7.1. Database
2.7.1.1. Database creation
2.7.1.2. Creating a database user
2.7.1.3. Data to connect to the database
2.7.1.4. Changing the password of a database user
2.7.1.5. MySQL security
2.7.1.6. Database import via control panel
2.7.1.7. Database export via control panel
2.7.1.8. Optimizing database tables
2.7.1.9. Cleaning up the database
2.7.1.10. Removing a database user
2.7.1.11. Removing a database
2.7.1.12. Recovering a deleted database
2.7.1.13. Changing database user privileges
2.7.1.14. Disabling two-step authentication in phpMyAdmin
2.7.2. MySQL clients
2.7.2.1. phpMyAdmin
2.7.2.1.1. PhpMyAdmin problems
2.7.2.1.1.1. Error 1046 Database not selected
2.7.2.1.1.2. Import hangs and after a while fails with error 405
2.7.2.1.1.3. This table does not contain a unique column
2.7.2.1.1.4. Lots of errors when importing an archive
2.7.2.1.2. PhpMyAdmin login
2.7.2.1.3. Executing SQL query in phpMyAdmin
2.7.2.1.4. Database import via phpMyAdmin
2.7.2.1.5. Database export via phpMyAdmin
2.7.2.1.6. PhpMyAdmin questions
2.7.2.1.7. Exporting individual database tables via phpMyAdmin
2.7.2.1.8. Killing processes with phpMyAdmin
2.7.2.1.9. Searching database content with phpMyAdmin
2.7.2.2. HeidiSQL (Windows)
2.7.2.2.1. Setting up a database connection in HeidiSQL
2.7.2.2.2. Database import via HeidiSQL
2.7.2.2.3. Killing processes with HeidiSQL
2.7.2.3. DBeaver
2.7.2.4. Sequel Pro (macOS)
2.7.2.4.1. Configuring database connection in Sequel Pro
2.7.2.4.2. Database import via Sequel Pro
2.7.2.5. DataGrip
2.7.3. Database problems
2.7.3.1. Invalid encoding when outputting data from the database
2.7.3.2. Error 1045 (28000): Access denied
2.7.3.3. Error 1153 Got a packet bigger than 'max_allowed_packet' bytes
2.7.3.4. Error connecting to database
2.7.3.5. Max_user_connections error
2.7.4. Connecting the site to the database
2.7.5. Database import
2.7.6. Database import via Sypex Dumper
2.7.7. Database export
2.7.8. Temporary access to a specific database
2.7.9. Slow queries
2.7.10. Database optimization
2.7.11. Optimizing database queries
2.7.12. MySQL server configuration
2.7.13. External connections to MySQL
2.7.14. MySQL server load
2.7.15. Changing the storage type
2.7.16. MySQL version change
2.8. PHP
2.8.1. Scripts
2.8.1.1. Script for viewing information about the current PHP configuration (phpinfo)
2.8.1.2. Outgoing ports check script
2.8.1.3. Converting storage of all tables
2.8.1.4. Memcache test (d)
2.8.1.5. Redis test
2.8.2. Possible problems
2.8.2.1. Instead of the results of PHP-scripts in the browser, their content is displayed
2.8.2.2. Error "Fatal error: require * (): Failed opening required"
2.8.2.3. Error "open_basedir restriction in effect"
2.8.3. Composer
2.8.3.1. Installing Composer
2.8.3.2. Working with Composer
2.8.4. Third party software
2.8.4.1. PHPMemcacheAdmin
2.8.4.2. Opcache GUI
2.8.4.3. PHPRedisAdmin
2.8.5. PHP version change
2.8.6. Changing PHP version in the console
2.8.7. memory_limit
2.8.8. max_execution_time
2.8.9. Zend Encoder
2.8.10. ionCube
2.8.11. auto_prepend_file
2.8.12. mail.add_x_header
2.8.13. Outputting and logging PHP errors
2.8.14. Maximum upload data size
2.8.15. Session lifetime
2.8.16. Session storage handler
2.8.17. Turbo Boost
2.8.18. Working with mongodb
2.8.19. open_basedir
2.8.20. PHP mail function
2.8.21. Determining visitor country in PHP
2.8.22. Disabling PHP functions
2.8.23. Working with MSSQL
2.8.24. PHP extensions
2.9. SSL
2.9.1. Installing an SSL Certificate
2.9.1.1. Free Let's Encrypt Certificate
2.9.1.2. Certificate issued by a certification authority
2.9.1.3. Self-signed certificate
2.9.1.4. Installing SSL from Cloudflare
2.9.2. SSL problems
2.9.2.1. Domain address records must point to an IP address
2.9.2.2. The password for the private key is incorrect
2.9.2.3. The specified key is not valid for the certificate
2.9.2.4. Mixed content
2.9.3. Setting up a redirect to HTTP / HTTPS
2.9.4. Viewing SSL Certificate Information
2.9.5. Generating CSR
2.9.6. SSL certificate format
2.9.7. Selling SSL Certificates
2.9.8. Block HTTP file uploads in Chrome
2.10. SSH
2.10.1. Problems with SSH
2.10.1.1. Network is unreachable
2.10.1.2. Too many authentication failures
2.10.1.3. REMOTE HOST IDENTIFICATION HAS CHANGED
2.10.1.4. POSSIBLE DNS SPOOFING
2.10.1.5. Broken pipe on macOS
2.10.1.6. Bash settings are not saved
2.10.2. SSH connection details
2.10.3. SSH connection
2.10.4. SSH security
2.10.5. Changing PHP version in the console
2.10.6. Search for files and directories through the console
2.10.7. Database import via console
2.10.8. Database export via console
2.10.9. SSH key authentication
2.10.10. Working with Git
2.10.11. Symbolic links
2.10.12. File name encoding conversion
2.10.13. Setting up the display of the Cyrillic alphabet in console editors (nano, vim)
2.10.14. Force termination of processes
2.10.15. Running scripts requiring ionCube, Zend Encoder, Memcache (d) or Redis
2.10.16. Useful console features
2.10.17. Create and restore a copy of site files using rsync
2.11. cron
2.11.1. Problems with cron
2.11.1.1. Concurrent script execution blocked
2.11.1.2. The reports do not reach the recipient
2.11.2. Adding a cron task
2.11.3. Cron job reports
2.11.4. Cron log
2.11.5. Cron limitations
2.11.6. Running a script via wget
2.11.7. Passing parameters to the running script
2.11.8. Cron working directory
2.11.9. Automatic directory cleaning
2.11.10. Non-standard cron tasks
2.12. .htaccess
2.12.1. Unsupported options
2.12.2. Directives do not work
2.12.3. Redirects
2.12.4. Features of the redirect when using a dedicated IP
2.12.5. Restricting access to files and directories using login and password
2.12.6. IP Access Restriction
2.12.7. Restricting access by User-Agent
2.12.8. Customizing the delivery of your 404 error page
2.12.9. Determining the country of the visitor
2.12.10. Configuring HSTS
2.12.11. Regular expressions
2.12.12. Overriding the default page
2.13. CMS
2.13.1. WordPress
2.13.1.1. Problems with WordPress
2.13.1.1.1. Infinite redirect
2.13.1.1.2. No connection with WordPress.org
2.13.1.1.3. White screen
2.13.1.1.4. HTTP Error
2.13.1.1.5. Mixed content
2.13.1.1.6. Unable to create directory when uploading media file
2.13.1.1.7. 404 error on all pages except the main page
2.13.1.1.8. Infecting WordPress theme functions.php file
2.13.1.1.9. Increased load from wp-cron.php
2.13.1.1.10. The file type is invalid for security reasons
2.13.1.1.11. Popular plugin vulnerabilities
2.13.1.2. Plugins
2.13.1.2.1. Updating plugins
2.13.1.2.2. Disabling plugins in WordPress
2.13.1.2.3. Setting up Memcached in WordPress
2.13.1.2.4. Installing WP-CLI
2.13.1.2.5. Setting up Redis in WordPress
2.13.1.2.6. Setting up LiteSpeed Cache in WordPress
2.13.1.2.7. Setting up mail in WordPress
2.13.1.2.8. Updating WordPress engine files
2.13.1.3. Installing WordPress
2.13.1.4. WordPress config file
2.13.1.5. Setting up a database connection in WordPress
2.13.1.6. WordPress admin panel
2.13.1.7. Change admin password in WordPress
2.13.1.8. Change site url in WordPress
2.13.1.9. Setting up HTTPS in WordPress
2.13.1.10. Setting up WordPress to work at a URL without www
2.13.1.11. Setting up WordPress to work at a service address (no domain)
2.13.1.12. Standard .htaccess for WordPress
2.13.1.13. Setting up WordPress
2.13.1.14. Clearing the cache in WordPress
2.13.1.15. Changing theme in Wordpress via database
2.13.1.16. Enabling Debug Mode in WordPress
2.13.1.17. Setting up multisite in WordPress
2.13.1.18. Protecting your WordPress site from hacking
2.13.1.19. Setting up a 404 page in WordPress
2.13.1.20. Migrate WordPress
2.13.2. Joomla!
2.13.2.1. Problems while working with Joomla!
2.13.2.1.1. ERR_CONTENT_DECODING_FAILED error
2.13.2.2. Installing Joomla!
2.13.2.3. The Joomla! Config file
2.13.2.4. Setting up a database connection in Joomla!
2.13.2.5. Joomla! Admin Panel
2.13.2.6. Changing the admin password in Joomla!
2.13.2.7. Setting up HTTPS in Joomla!
2.13.2.8. Setting up Memcached in Joomla!
2.13.2.9. Standard .htaccess for Joomla!
2.13.2.10. Clearing the cache in Joomla!
2.13.2.11. Enabling Debug Mode in Joomla!
2.13.2.12. Localizing Joomla!
2.13.2.13. Migrating Joomla!
2.13.2.14. Setting up mail in Joomla!
2.13.2.15. Changing the Database Driver in Joomla!
2.13.2.16. Disable Contact Form in Joomla!
2.13.2.17. Setting up a 404 page in Joomla!
2.13.2.18. Configuring Redis in Joomla!
2.13.2.19. Setting up LiteSpeed Cache in Joomla!
2.13.3. Bitrix
2.13.3.1. Installing Bitrix
2.13.3.2. Setting up a connection to a database in Bitrix
2.13.3.3. Setting up Memcache in Bitrix
2.13.3.4. Standard .htaccess for Bitrix
2.13.3.5. Setting up mail in Bitrix
2.13.3.6. Changing the database driver in Bitrix
2.13.3.7. Setting up a 404 page in Bitrix
2.13.4. OpenCart
2.13.4.1. Problems with OpenCart
2.13.4.1.1. Mixed content
2.13.4.1.2. ERR_CONTENT_DECODING_FAILED error
2.13.4.1.3. 403 error when opening XML file
2.13.4.1.4. Icons are not displayed in OpenCart
2.13.4.1.5. Additional HTTPS setup in OpenCart 2.2
2.13.4.1.6. Updating the admin panel upon login
2.13.4.1.7. RCPT error TO not accepted from server
2.13.4.2. Installing OpenCart
2.13.4.3. OpenCart config files
2.13.4.4. Setting up a database connection in OpenCart
2.13.4.5. OpenCart admin panel
2.13.4.6. Change admin password in OpenCart
2.13.4.7. Change site url in OpenCart
2.13.4.8. Setting up HTTPS in OpenCart
2.13.4.9. Memcache (d) setup in OpenCart
2.13.4.10. Standard .htaccess for OpenCart
2.13.4.11. Clearing the cache in OpenCart
2.13.4.12. Generic OpenCart config files
2.13.4.13. OpenCart localization
2.13.4.14. Enabling CNC in OpenCart
2.13.4.15. Installing extensions via FTP in OpenCart
2.13.4.16. Setting up mail in OpenCart
2.13.4.17. Changing the DB driver in OpenCart
2.13.4.18. Setting up a 404 page in OpenCart
2.13.4.19. Configuring Redis in OpenCart
2.13.4.20. Disable counting products in categories in OpenCart
2.13.4.21. Setting up LiteSpeed Cache in OpenCart
2.13.4.22. Transfer OpenСart
2.13.4.23. Logging errors in OpenCart
2.13.4.24. Moving the storage directory outside of the OpenCart root directory
2.13.5. Drupal
2.13.5.1. Drupal problems
2.13.5.1.1. Images are not displayed in Drupal
2.13.5.2. Installing Drupal
2.13.5.3. Setting up a database connection in Drupal
2.13.5.4. Changing admin password in Drupal
2.13.5.5. Setting up Memcache in Drupal
2.13.5.6. Enabling Clean URLs in Drupal 5 and 6
2.13.5.7. Installing Drush
2.13.5.8. Changing the database driver in Drupal
2.13.5.9. Setting up LiteSpeed Cache in Drupal 8
2.13.5.10. Configuring Redis in Drupal
2.13.6. MODX
2.13.6.1. Installing MODX
2.13.6.2. Setting up a database connection in MODX
2.13.6.3. Standard .htaccess for MODX
2.13.6.4. Changing the DB driver in MODX
2.13.6.5. Clearing cache in MODX
2.13.6.6. Customizing the 404 page in MODX
2.13.6.6. MODX transfer
2.13.6.7. Moving the core directory outside the MODX root directory
2.13.7. Webasyst
2.13.7.1. Setting up a database connection in Webasyst
2.13.7.2. Standard .htaccess for Webasyst
2.13.7.3. Clearing the cache in Webasyst
2.13.7.4. Setting up mail in Webasyst
2.13.7.5. Setting up a 404 page in Webasyst
2.13.8. PrestaShop
2.13.8.1. Installing PrestaShop
2.13.8.2. PrestaShop config file
2.13.8.3. Setting up database connection in PrestaShop
2.13.8.4. PrestaShop admin panel
2.13.8.5. Changing admin password in PrestaShop
2.13.8.6. Change site url in PrestaShop
2.13.8.7. Setting up HTTPS in PrestaShop
2.13.8.8. Memcached setup in PrestaShop
2.13.8.9. Standard .htaccess for PrestaShop
2.13.8.10. Clearing Smarty Cache in PrestaShop
2.13.8.11. Enabling debug mode in PrestaShop
2.13.8.12. Mail setup in PrestaShop
2.13.8.13. Setting up a 404 page in PrestaShop
2.13.8.14. PrestaShop update
2.13.9. Magento
2.13.9.1. Magento 2.3.6 installation
2.13.9.2. Setting up database connection in Magento
2.13.9.3. Magento admin panel
2.13.9.5. Clearing the cache in Magento
2.13.9.6. Mail setup in Magento
2.13.9.7. Setting up a 404 page in Magento
2.13.9.8. Setting up Redis in Magento
2.13.14.4. Standard .htaccess for Magento 2.3
2.13.10. Other CMS
2.13.10.1. DataLife Engine (DLE)
2.13.10.1.1. Setting up a database connection in DLE
2.13.10.1.2. Setting up Memcache in DLE
2.13.10.2. ImageCMS
2.13.10.2.1. Setting up a database connection in ImageCMS
2.13.10.3. ShopCMS
2.13.10.3.1. Setting up a database connection in ShopCMS
2.13.10.4. PHPShop
2.13.10.4.1. Setting up a database connection in PHPShop
2.13.10.5. Simple Machines Forum (SMF)
2.13.10.5.1. Setting up Memcache in SMF
2.13.10.6. Moodle
2.3.10.6.1. Installing Moodle
2.3.10.6.2. Moodle localization
2.13.10.7. Open Journal System
2.13.10.7.1. Installing Open Journal Systems (OJS)
2.13.10.8. Moguta
2.13.10.8.1. Memcache (d) setup in Moguta
2.13.10.9. Shop-Script
2.13.10.9.1. Setting up a database connection in Shop-Script
2.13.10.10. October
2.13.10.10.1. Installing October
2.13.10.11. DokuWiki
2.13.10.11.1. Installing DokuWiki
2.13.10.12. MediaWiki
2.13.10.12.1. Installing MediaWiki
2.13.11. Automatic CMS installation
2.14. Frameworks
2.14.1. Symfony
2.14.1.1. Installing Symfony
2.14.1.2. Transferring Symfony to Hosting
2.14.1.3. Setting up a database connection in Symfony
2.14.2. Laravel
2.14.2.1. Installing Laravel
2.14.2.2. Migrating Laravel to hosting
2.14.2.3. Setting up a database connection in Laravel
2.14.2.4. Clearing Laravel System Cache
2.14.2.5. Artisan Utility
2.14.3. Yii
2.14.3.1. Installing Yii
2.14.3.2. Setting up database connection in Yii
2.14.4. Yii 2
2.14.4.1. Installing Yii 2
2.14.4.2. Migrating Yii 2 to Hosting
2.14.4.3. Setting up a database connection in Yii 2
2.14.5. Phalcon
2.14.5.1. Enabling Phalcon
2.14.5.2. Installing Phalcon Devtools
2.14.6. CodeIgniter
2.14.6.1. Installing CodeIgniter
2.15. IP addresses
2.15.1. Current IP addresses
2.15.2. Direct IP Addresses
2.15.3. Correct identification of the country by IP address
2.15.4. What to do if you receive a notification about the change of IP address
2.16. Disk space
2.16.1. FAQ
2.16.1.1. Files on the hosting weigh more than on the device
2.16.2. Detailed information on disk space
2.16.3. Disk space analysis
2.16.4. Ways to Increase Disk Space
2.17. Site transfer
2.17.1. Problems transferring a site
2.17.1.1. Interactive elements stopped working on the site after migration
2.17.2. Website transfer to hosting
2.17.3. Automatic site transfer between hosting accounts
2.17.4. Manual website transfer between hosting accounts
2.17.5. Moving a site between accounts
2.17.6. Moving a site from a subdomain to the main domain
2.17.7. Moving a site from the main domain to a subdomain
2.17.8. Creating a copy of a site on another domain or subdomain
2.17.9. Website transfer from hosting
2.18. Safety
2.18.1. Antivirus
2.18.2. Hacking protection recommendations
2.18.3. IP blocking
2.18.4. The site is blocked by the browser as containing dangerous software
2.18.5. Virus cleaning
2.18.6. AI-Bolit Antivirus Software
2.18.7. The site was copied by hackers
2.19. Optimization
2.19.1. Website optimization settings (PageSpeed)
2.19.2. Server response time (TTFB)
2.19.3. Website optimization
2.19.4. Database optimization
2.19.5. Optimizing database queries
2.19.6. Optimizing images
2.20. Errors on the site
2.20.1. Error 403 Forbidden
2.20.2. 404 Not Found error
2.20.3. Error 405 Not Allowed
2.20.4. Error 424 (blocked by security rules)
2.20.5. Error 500 Internal Server Error
2.20.6. Error 503 Service Temporarily Unavailable
2.20.7. Error 508 Resource Limit Is Reached
2.20.8. Fatal error: Allowed memory size
2.20.9. No input file specified error
2.20.10. Service not configured error
2.20.11. A white page is displayed instead of the site
2.20.12. Slow website loading
2.20.13. Images with Cyrillic characters in the title are not displayed
2.20.14. JavaScript is not working or images are not displayed
2.20.15. PHP code doesn't work in HTML files or download.php file is downloaded instead of opening site
2.20.16. AJAX request to other domains not working
2.20.17. Perl or Python script does not work
2.20.18. Authorization via 401 header does not work
2.20.19. Server does not return Last-Modified HTTP header
2.20.20. Watermark overlay issues
2.20.21. The Sape code is not displayed on the main page
2.20.22. ERR_SPDY_PROTOCOL_ERROR error
2.20.23. Python script does not output Cyrillic
2.21. DDoS
2.21.1. DDoS protection
2.21.2. Cloudflare
2.21.3. DDoS-GUARD
2.21.4. IP blocking check and unblocking
2.22. Diagnosing problems
2.22.1. ping
2.22.2. tracert/traceroute
2.22.3. telnet
2.22.4. Website availability check
2.22.5. Windows command line
2.22.6. MacOS terminal
2.22.7. tcproute/tcptraceroute
2.22.8. NetCat
2.23. Hosting configuration
2.23.1. Libraries and utilities
2.23.1.1. The wkhtmltopdf and wkhtmltoimage utilities
2.23.1.2. Installing Python Libraries
2.23.1.3. Redis-cli utility
2.23.2. Supported technologies
2.23.3. Gzip compression
2.23.4. HTTP / 2 and Server Push
2.23.5. PEAR
2.23.6. ImageMagick
2.23.7. Python
2.23.8. Perl
2.23.9. PHP extensions
2.23.10 Apache Modules
2.23.11. LiteSpeed
2.23.12. PHP-FPM
2.23.13. SQLite
2.24. post office
2.24.1. Mailboxes
2.24.1.1. Create a mailbox
2.24.1.2. Data for connecting to a mailbox
2.24.1.3. Change mailbox settings
2.24.1.4. Changing the mailbox password
2.24.1.5. Setting the antispam level
2.24.1.6. Setting up a redirect
2.24.1.7. Setting up an answering machine
2.24.1.8. Configuring incoming mail processing for non-existent addresses
2.24.1.9. Sending emails indicating other users
2.24.1.10. Deleting a mailbox
2.24.2. Mail clients
2.24.2.1. WebMail
2.24.2.1.1. WebMail Filters
2.24.2.1.1.1. Configuring Filters in WebMail
2.24.2.1.1.2. Moving letters to a specific folder
2.24.2.1.1.3. File filtering
2.24.2.1.1.4. "Disconnecting" a mailbox
2.24.2.1.1.5. Description of WebMail filters
2.24.2.1.2. Problems with WebMail
2.24.2.1.2.1. Unsuccessful login attempt
2.24.2.1.3. Login to WebMail
2.24.2.1.4. Changing the encoding of displaying letters in WebMail
2.24.2.1.5. Create a new folder in a mailbox
2.24.2.1.6. Encrypting emails in WebMail
2.24.2.1.7. Import / Export Contacts to WebMail
2.24.2.1.8. WebMail design
2.24.2.1.9. Distribution groups
2.24.2.1.10. Viewing email headers in WebMail
2.24.2.1.11. Deleting emails in WebMail
2.24.2.1.12. Search for emails in WebMail
2.24.2.1.13. Setting up a signature in WebMail
2.24.2.1.14. Configuring CalDAV Calendar Synchronization in WebMail
2.24.2.2. Thunderbird
2.24.2.2.1. Configuring Thunderbird Mail Client
2.24.2.2.2. Viewing email headers in Thunderbird
2.24.2.2.3. Configuring Thunderbird Authentication Correctly
2.24.2.2.4. Change mailbox password in Thunderbird
2.24.2.2.5. Configuring Calendar Synchronization in Thunderbird (CalDAV)
2.24.2.2.6. Thunderbird auto-configuration
2.24.2.3. Outlook
2.24.2.3.1. Outlook problems
2.24.2.3.1.1. Sent messages are not synchronized with the server
2.24.2.3.1.2. Bad recipient address syntax error
2.24.2.3.2. Configuring Outlook 2007 Mail Client
2.24.2.3.3. Configuring Outlook 2010 Email Client
2.24.2.3.4. Configuring Outlook 2013 email client
2.24.2.3.5. Configuring Outlook 2016 email client
2.24.2.3.6. Configuring Outlook 2019 email client
2.24.2.3.7. Configuring the Outlook Express mail client
2.24.2.3.8. Outlook sync over IMAP
2.24.2.3.9. View email headers in Outlook 2019
2.24.2.3.10. Automatically delete old emails in Outlook
2.24.2.3.11. Correct Authentication Setting in Outlook 2013-2019
2.24.2.3.12. Configuring Outlook 2016 email client (macOS)
2.24.2.3.13. Set up Outlook 2019 email client (macOS)
2.24.2.3.14. Configuring Outlook Mail Client (Android)
2.24.2.3.15. Configure Outlook 2013 Calendar Synchronization (CalDAV)
2.24.2.4. The Bat!
2.24.2.4.1. Problems when working with The Bat!
2.24.2.4.1.1. The "Unknown CA certificate" error in The Bat!
2.24.2.4.2. Configuring The Bat!
2.24.2.4.3. Viewing email headers in The Bat!
2.24.2.4.4. Correct configuration of authentication in The Bat!
2.24.2.5. Gmail (Android/iOS)
2.24.2.5.1. Setting up Gmail mail client (Android / iOS)
2.24.2.5.2. Checking Incoming and Outgoing Mail Settings in Gmail (Android / iOS)
2.24.2.6. Mail (iOS)
2.24.2.6.1. Problems with the Mail app (iOS)
2.24.2.6.1.1. The server rejected the recipient because it does not allow relaying
2.24.2.6.2. Setting up the Mail client (iOS)
2.24.2.7. Mail (macOS)
2.24.2.7.1. Configuring the Mail client (macOS)
2.24.2.7.2. Configuring the correct authentication in the Mail app (macOS)
2.24.2.8. Mail (Windows 10)
2.24.2.8.1. Configuring the Mail client (Windows 10)
2.24.2.9. Spark
2.24.2.9.1. Configuring the Spark Mail Client (Android)
2.24.2.10. Mailbird
2.24.2.10.11. Setting up Mailbird mail client
2.24.2.11. Other email clients
2.24.2.11.1. Configuring the Opera Mail mail client
2.24.2.11.2. Setting up calendar synchronization in EmClient (CalDAV)
2.24.2.11.3. Configuring the Evolution mail client (Linux)
2.24.2.11.4. Configuring the Claws Mail mail client
2.24.2.11.5. Configuring the Mailspring email client
2.24.2.12. Viewing email headers
2.24.2.12.1. Viewing email headers in WebMail
2.24.2.12.5. View email headers in Gmail
2.24.2.12.6. Viewing message headers in Mail.ru Mail
2.24.2.12.7. Viewing message headers in Yandex.Mail
2.24.2.13. Configuring the Gmail mail collector
2.24.2.14. Correct configuration of authentication in mail clients
2.24.2.15. Email clients for mobile devices
2.24.3. Problems with mail
2.24.3.1. Unable to connect to mail.adm.tools
2.24.3.2. ISP is blocking port 25
2.24.3.3. Error 450 4.7.1 Error: too many recipients from IP
2.24.3.4. Error 550 5.7.1 This message was blocked because its content presents a potential security issue
2.24.3.5. Disappearance of letters from the mailbox
2.24.3.6. PHP mail function call error
2.24.3.7. Error 553 5.7.1 Sender address rejected: not owned by user
2.24.3.8. Maximum number of connections from user + IP exceeded error
2.24.3.9. Letters from oneself
2.24.3.10. Phishing emails
2.24.4. Mail logs
2.24.4.1. Mail log from web server
2.24.4.2. PHP mail log
2.24.4.3. Log of authorizations in the mailbox
2.24.4.4. Log of rejected emails
2.24.4.5. Log of unsent messages
2.24.5. SPF, DKIM, DMARC
2.24.5.1. SPF setting
2.24.5.2. DKIM setup
2.24.5.3. Configuring DMARC
2.24.6. Mail transfer
2.24.6.1. Moving mailboxes
2.24.6.2. Mail import
2.24.6.3. Export mail
2.24.7. Mail limits
2.24.7.1. Mail sending limits
2.24.7.2. Stored mail limits
2.24.7.3. Mail server limits for each client IP address
2.24.7.4. Maximum letter size
2.24.8. Cleaning your mailbox
2.24.9. Correct sending mail from the site
2.24.10. Checking the work of outgoing mail via PHP mail
2.24.11. Checking the operation of outgoing mail via SMTP
2.24.12. How to avoid spam emails
2.24.13. Spamming
2.24.14. Mail whitelist
2.24.15. Mail blacklist
2.24.16. Mail backup
2.24.17. Dead.letter file
2.24.18. Setting an avatar in email services
2.24.19. Domain mail on third-party services
2.24.20. CalDAV Calendar Sync
2.25. Logs
2.25.1. Список доступных логов
2.25.2. Анализ логов в Apache Log Viewer
2.25.3. Анализ логов в GoAccess
2.25.4. Анализ логов консольными командами
2.26. Load
2.26.1. Server resource consumption graphs
2.26.2. Web server load
2.26.3. MySQL server load
2.26.4. Site load
2.26.5. Excess consumption of processor minutes
2.26.6. Analysis of the causes of high resource consumption
2.26.7. Standard load reduction methods
2.27. Other
2.27.1. Telegram bot
2.28. Beginning of work
2.29. Access data for hosting services
2.30. Restricting access to the site
2.31. Outgoing connections
2.32. Caching
2.33. Restoring access rights to files and directories
2.34. Blocking bots
2.35. Server status
2.36. Website builder
2.37. Editing hosts
2.38. robots.txt
2.39. Limiting indexing frequency
2.40. Clearing cache in browsers
2.41. Opening the developer console
2.42. Turn on incognito mode in browsers
2.43. How to take a screenshot
2.44. Sitemap sitemap.xml

3. Domains

3.1. Domain management
3.1.1. Domain setting
3.1.1.1. Adding a DNS record
3.1.1.2. Changing the DNS record
3.1.1.3. Deleting a DNS Record
3.1.1.4. Restoring default DNS records
3.1.1.5. Importing DNS records
3.1.1.6. Exclamation mark next to address records
3.1.2. NS
3.1.2.1. Our NS
3.1.2.2. Current NS
3.1.2.3. Installing our NS
3.1.2.4. Installing third-party NS
3.1.2.5. Subsidiary NS
3.1.3. MX records
3.1.3.1. Our MX records
3.1.3.2. Setting up our MX records
3.1.3.3. Installing third-party MX records
3.1.3.4. Setting our MX records for a subdomain
3.1.4. Domain direction
3.1.4.1. Referral to our hosting for a domain not registered with us
3.1.4.2. Referral of the domain registered with us to third-party hosting
3.1.4.3. Domain directing to VPS or dedicated server
3.1.4.4. Referral subdomain to third party hosting
3.1.4.5. Direct domain to hosting account
3.1.4.6. Directing the subdomain to third-party NS
3.1.5. Types of DNS records
3.1.5.1. A
3.1.5.2. AAAA
3.1.5.3. CNAME
3.1.5.4. MX
3.1.5.5. TXT
3.1.5.6. ALIAS
3.1.5.7. CAA
3.1.5.8. SRV
3.1.5.9. PTR
3.1.5.10. Wildcard entry (*)
3.1.6. Domain is already being served
3.1.7. Domain renewal
3.1.8. Domain access delegation
3.1.9. Web redirect
3.1.10. Parking page
3.1.11. Add domain
3.1.12. SPF, DKIM, DMARC
3.1.13. Domain mail redirect
3.1.14. DNS records
3.1.15. DNSSEC
3.1.16. Domain deletion
3.1.17. TTL
3.2. Domain registration
3.2.1. Domain order and registration
3.2.2. New orders for domain registration
3.2.3. .RU and .SU domain registration
3.2.4. International domain registration rules
3.2.5. .UA domain registration rules
3.2.6. Registration rules for IDN domains in Ukrainian zones
3.2.7. Premium domains
3.2.8. Domain registration terms
3.2.9. Cancellation due to name error
3.2.10. Free domains
3.2.11. Domain pre-order
3.2.12. Domain registration via Telegram
3.2.13. Mirrored domains
3.3. Domain contacts
3.3.1. Change domain contacts
3.3.1.1. Change of contacts of international domains .COM, .NET, .ORG, .BIZ, .INFO, .XYZ, .CLUB, .LIFE, .AUDIO, etc.
3.3.1.2. Change of contacts of Ukrainian domains
3.3.1.3. Change of contacts of .BIZ.UA and .CO.UA domains
3.3.1.4. Change of contacts for .CRIMEA.UA, .YALTA.UA and .SEBASTOPOL.UA domains
3.3.1.5. Change of contacts of domains .УКР
3.3.1.6. Change of contacts of .UA domains
3.3.2. Publishing data to WHOIS
3.4. Domain transfer
3.4.1. Transfer of rights to a domain (all zones except .UA, .RU, .SU)
3.4.2. Transfer of rights to multiple domains (all zones except .UA, .RU, .SU)
3.4.3. Transfer of authority to manage the .UA domain
3.4.4. Transfer of rights to .RU and .SU domains
3.5. Domain transfer
3.5.1. Domain transfer to us
3.5.1.1. Transfer of international domains .COM, .NET, .ORG, .BIZ, .INFO, .XYZ, .CLUB, .LIFE, .AUDIO, etc.
3.5.1.2. Transfer of domains .UA, .COM.UA, .ORG.UA, IN.UA and a number of regional domains of the 2nd level
3.5.1.3. Transfer of .NET.UA domains and a number of regional domains of the 2nd level
3.5.1.4. Transfer of domains .BIZ.UA and .CO.UA
3.5.1.5. Transfer of .CRIMEA.UA, .YALTA.UA and .SEBASTOPOL.UA domains
3.5.1.6. .DP.UA Domain Transfer
3.5.1.7. Transfer of domains .УКР
3.5.1.8. Domain is already being served
3.5.1.9. Duration of transfer
3.5.1.10. General questions about transfer and transfer codes (Auth-Code / AuthInfo)
3.5.2. Domain transfer from us
3.5.2.1. Domain transfer to another registrar
3.5.2.2. Obtaining a transfer code (AuthInfo / Auth-Code)
3.5.2.3. Setting a transfer lock
3.5.2.4. Transfer of .RU domain to direct service at REG.RU
3.6. Third party services
3.6.1. Connecting a Domain to Wix
3.6.2. Domain connection to Tilda
3.6.3. Connect domain to Google Sites
3.6.4. Connecting your domain to Blogger
3.6.5. Domain connection to LP Platform
3.6.6. Domain verification in Google Sites
3.6.7. Domain Verification and Gmail Activation in Google Workspace (G Suite)
3.6.8. Domain confirmation in Yandex.Connect
3.6.9. Domain confirmation in Yandex.Webmaster
3.6.10. Domain Verification in Facebook Business
3.6.11. Domain verification in Google Search Console
3.6.12. Domain validation in Azure Active Directory
3.6.13. Setting up a domain for eSputnik
3.6.14. Domain setup for SendPulse
3.6.15. Setting up a domain for Zoho Mail
3.6.16. Configuring a domain for Yandex.Connect mail
3.6.17. Setting up a domain for Mail.Ru mail
3.6.18. Domain setting for Bitrix24
3.6.19. Domain connection to GetCourse
3.6.20. Domain connection to Shopify
3.6.21. Domain connection to LPgenerator
3.7. Domain problems
3.7.1. NXDOMAIN
3.7.2. ERR_NAME_NOT_RESOLVED
3.8. Beginning of work
3.9. Domain life cycle
3.10. redemptionPeriod and domain deletion periods
3.11. Domain paid for, but not working
3.12. DNS error
3.13. Flushing the DNS cache
3.14. Installing public DNS Cloudflare / Google
3.15. Domain help
3.16. Contacting the domain owner
3.17. Copyright infringement
3.18. WHOIS
3.19. Domain release tracking
3.20. Domain sale
3.21. Released domains

4. VPS

4.1. SSH
4.1.1. SSH connection details
4.1.2. SSH connection
4.2. VNC
4.2.1. VNC connection data
4.2.2. VNC connection
4.3. Control panels
4.3.1. Vesta
4.3.1.1. Installing Vesta
4.3.1.2. Changing the Vesta interface language
4.3.1.3. Adding a site to Vesta
4.3.1.4. Adding a database to Vesta
4.3.1.5. Connecting a free certificate from Let's Encrypt to Vesta
4.3.1.6. Adding mail to Vesta
4.3.1.7. Configuring DNS service in Vesta
4.3.1.8. Setting up backup in Vesta
4.3.2. ISPmanager
4.3.2.1. Installing ISPmanager
4.3.2.2. Viewing information about the ISPmanager license validity period
4.3.2.3. Issues with ISPmanager license
4.3.2.4. SSL connection in ISPmanager 4
4.3.2.5. Adding a directory to open_basedir in ISPmanager
4.3.2.6. SSL connection in ISPmanager 5 Lite
4.3.2.7. Enabling PHP on the site
4.3.3. Hestia
4.3.4. Plesk
4.3.5. ISPConfig
4.3.6. Brainy
4.4. Administration
4.4.1. Website transfer to VPS with Vesta control panel
4.4.2. Checking disk space
4.4.3. Activating an additional IP address
4.4.4. Updating PHP on CentOS
4.4.5. Changing the timezone in Linux
4.4.6. Acceleration and optimization of VPS (general recommendations)
4.4.7. Simple protection against bots (admin panel brute force) using nginx
4.4.8. Installing DOMDocument (php-xml)
4.4.9. VPS won't boot after reboot
4.4.10. Removing old kernels on CentOS and Fedora (freeing up space in / boot)
4.4.11. Error 403 on VPS with ISPmanager
4.4.12. MySQL startup error
4.4.13. Installing ProFTPd
4.4.14. Enabling PHP handler for the web server
4.4.15. Installing cURL
4.4.16. Disable IPv6 on VPS
4.4.17. Increasing the size of partitions on a VPS
4.5. Windows
4.5.1. RDP connection
4.6. General information about VPS
4.7. VPS order
4.8. VPS test period
4.9. VPS life cycle
4.10. VPS tariff plan change
4.11. Delegate access to VPS
4.12. Transfer of rights to VPS
4.13. Reinstall OS on VPS
4.14. Reboot VPS
4.15. VPS backup
4.16. VPS IP addresses
4.17. Dedicated IP
4.18. PTR records
4.19. FTP archive
4.20. SSL on VPS
4.21. VPN, proxy, tunnels
4.22. Configuring SFTP Connection in FileZilla
4.23. Download site from VPS
4.24. Removing a VPS

5. Dedicated

6. Payment

6.1. Accounts
6.1.1. Forming an account
6.1.2. List of accounts
6.1.3. Receiving an invoice in PDF format
6.1.4. IBAN
6.1.5. Payment by credit card
6.2. Personal balance
6.2.1. Current state of personal balance
6.2.2. Personal balance replenishment
6.2.3. Payment from personal balance
6.3. Referral program
6.3.1. General information about the referral program
6.3.2. Withdrawing funds from the referral balance
6.4. Electronic document management
6.4.1. Hourly
6.4.1.1. Registration at Vchasno
6.4.1.2. Receiving documents through Vchasno
6.4.1.3. Signing and sending a document via Vchasno
6.4.1.4. Formation and loading of applications in Vchasno
6.4.1.5. Signing the received document in Vchasno
6.4.1.6. Download / print a document from Vchasno
6.4.2. Paperless
6.4.2.1. Registration in Paperless
6.4.2.2. Signing and sending a document via Paperless
6.4.2.3. Formation and loading of applications in Paperless
6.4.2.4. Signing the received document in Paperless
6.4.2.5. Download / Print Document From Paperless
6.4.3. MEDoc (SOTA)
6.5. Credit extension
6.5.1. Renewing hosting on credit
6.5.2. Domain enable temporarily
6.5.3. Renewal of VPS on credit
6.5.4. Renewal of a dedicated server on credit
6.6. Loyalty program
6.6.1. Current status of the loyalty program
6.6.2. Transferring your loyalty program status to another account
6.7. Possible problems
6.7.1. The account was replenished, but the services were not paid
6.7.2. Problems when paying with Visa / MasterCard
6.7.3. Limit exceeded error
6.7.4. Re-debiting when returning to the monobank card
6.8. Ways of payment
6.9. Terms of receipt of payment
6.10. Currency
6.11. Receipts
6.12. Obtaining a contract
6.13. Auto-renewal of services
6.14. Payment via terminals EasyPay
6.15. Payment from legal entities and individual entrepreneurs
6.16. Payment for services in cash (for legal entities)
6.17. Payment for services from a third party
6.18. Payment from companies that close
6.19. Search for payments
6.20. Erroneous payments
6.21. Refund letter (for sole proprietorship and legal entities)
6.22. Accountant's mail (for receiving documents)
6.23. Obtaining accounting documents (for sole proprietorship and legal entities)
6.24. Discounts
6.25. Budget organizations
6.26. Invoice payment via Privat24 application
6.27. Payment without authorization
6.28. Bank cards
6.29. Change of company name (for legal entities)

7. Technical support

8. Legal issues

9. Software updates

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