You paid for the Expert SSD tariff plan for 6 months. From the moment we published the message that there was a problem in the operation of the server where your sites are located, until the notification from us that everything was "repaired", 17 hours passed. Referring to item 1, we can make calculations:
1) We calculate as a percentage how many hours we take as 1%: initial data: 1 month - 31 days, 24 hours - 31X24 = 744 hours, where1% = 7,44
2) Calculate the percentage of downtime at 17 hours: 17 / 7.44 = 2.3% - time
3) We subtract 2.3% of downtime from 100% uptime, which gives us an interval of 95% to 97.8%, where the compensation amount is 10%:
initial data: Expert SSD tariff for 6 months = UAH 1,303 **, where 1 month = UAH 217.17
Thus, the amount of compensation by the company to the client will beUAH 21.72
** - the data is current as of 05/25/2017 and is subject to change
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