For those who are awake!
Discount -15%
We use cookies
We use cookies to optimize our website. By continuing to browse the site, you agree to our use of cookies.
New design
Control panel
  • Русский
  • Українська
  • English
  • UAH
  • USD
  • RUB
  • EUR
  • 0-800-307-307 Hotline
  • +38 (044) 392-74-33 Kiev
  • +38 (057) 728-39-00 Kharkiv
  • +38 (056) 794-38-31 Dnipro
  • +38 (032) 229-58-93 Lviv
  • +38 (048) 738-57-70 Odessa
  • +38(093) 170-15-42  Life
  • +38 (067) 400-88-44 Kievstar
  • +1(888)393-24-51  USA, Toll free
  • +44(131)507-01-14  Great Britain
  • +7 (499) 348-28-61 Moscow
Menu

Quality of services provided

 

Let's give an example for clarity.

You paid for the Expert SSD tariff plan for 6 months. From the moment we published the message that there was a problem in the operation of the server where your sites are located, until the notification from us that everything was "repaired", 17 hours passed. Referring to item 1, we can make calculations:

1) We calculate as a percentage how many hours we take as 1%: initial data: 1 month - 31 days, 24 hours - 31X24 = 744 hours, where1% = 7,44 
2) Calculate the percentage of downtime at 17 hours: 17 / 7.44 = 2.3% - time
3) We subtract 2.3% of downtime from 100% uptime, which gives us an interval of 95% to 97.8%, where the compensation amount is 10%:
initial data: Expert SSD tariff for 6 months = UAH 1,303 **, where 1 month = UAH 217.17
 
Thus, the amount of compensation by the company to the client will beUAH 21.72
 
** - the data is current as of 05/25/2017 and is subject to change