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Terms of the Service
The Company “Hosting Ukraine”(Hosting Ukraine hereinafter ) shall provide the Services based on the following terms and conditions:
1. User Account
By registering on our website, you will hold responsibility for providing complete and accurate information, as well as for operability of your email address and mobile phone number specified during your registration. When registering, you shall specify the email address which is in the domain served by us. To communicate with you, Hosting Ukraine representatives will use registration e-mail and, in some exceptional cases, your mobile phone. Also, we'll send SMS to your mobile phone number. You must keep all contact information up to date. The provision of inaccurate contact information may result in the blocking of your account. To provide a dedicated server service, will need to provide scanned copies of the documents that can verify your identity. If you cannot prove your identity, the order will be deemed fictitious and all services will be blocked.
2. Content of hosting accounts
All services provided by LLC “Hosting Ukraine” shall be used only for legitimate purposes and not to contradict the applicable laws of Ukraine and international acts of legislation.
It is prohibited to use the services for copyright infringement. This includes but not limited to the illegal distribution of music, books, photos, magazines or any other copyrighted works. Any attempt to sell counterfeit products will result in the immediate blocking of your account. Any account found in copyright infringement will be fully or partially blocked. Any account found in repeated copyright infringement will be blocked and / or deleted from our hosting.
It is prohibited to use virtual hosting accounts for backups or data storage.
The list of unacceptable materials on the hosting is as follows:
We reserve the right to deny to provide the service at any time. Any material that, in our opinion, is obscene, threatening or personality discrediting, slander or violates our rules will be removed from the servers or blocked with or without notice.
Failure to respond to the letter sent by e-mail within 24 hours will block the site. The Subscriber shall respond to all complaints through a ticket system or email within 24 hours.
If you doubt whether your site complies with our requirements, write a request to our technical support and we will be glad to give you our advice.
The Subscribers shall be fully responsible for all activities that are carried out on their accounts. That also includes the case when a username and a password to the account became known to third parties. You have to use complex passwords that will be hard for the attacker to crack, and to use all available protection systems that prevent the use of your username and password, specify a restricted access to FTP from specific IP addresses and use of two-factor one-time password protection. In the event of unauthorized access to your account, we will restrict access thereto until the user takes appropriate actions.
Any user who is engaged a bulk mailing of unsolicited emails (SPAM) will be immediately blocked with or without notice. The sites that are promoted using SPAM cannot be placed on our servers. Any account, the operations of which led to the emergence of an IP address located in the space of IP addresses of our company in the black list, will be blocked immediately.
In case of detection of any viruses in a user account by the Hosting employees, they will send a message to the user about the detected viruses, shell scripts and other malicious software. Also, we ask the client to respond as quickly as possible to such letter and clear his/her account from viruses.
Failure to respond to the letter sent by e-mail within 24 hours will block the account. The Subscriber shall respond to all complaints through a ticket system or email within 24 hours.
The Subscribers shall be fully responsible for all activities that are carried out on their accounts, including infections by viruses shell scripts, and other malicious and dangerous software. That also includes the case when a username and a password to the account became known to third parties. You have to use complex passwords that will be hard for the attacker to crack, and to use all available protection systems that prevent the use of your username and password, namely a restricted access to FTP from specific IP addresses and use of two-factor one-time password protection. In the event that a malicious code is found in your account, we will restrict access thereto until the user takes appropriate actions.
5. Use of Resources
The user shall not:
6. Restrictions for using file system
If a virtual hosting account contains more than 500,000 inode (inode is a file system unit containing information about a file or folder. Each file, site page, picture, e-mail message uses one inode in your account), then we will send a request to the subscriber to reduce the amount of inode. If no action to reduce the amount of inode is taken, we will block the account. No backups of accounts that contain more than 200,000 inode or have a volume of more than 10 GB will be provided, with the exception for database backups which will be created.
The sites that insignificantly exceed the limit on the amount of inode will not likely be blocked. Those accounts which continuously create and delete thousands of files or significantly reduce the performance of the file system may be blocked.
7. Responsibility of Resellers
The Hosting Ukraine does not provide technical and any support for hosting resellers clients. If a client of reseller contacts us, we reserve the right to block the clients's account until the reseller will not assume responsibility for the client service. All problems of end clients that the reseller is unable to resolve itself may be forwarded to our support service but only through the reseller control panel. Resellers shall be fully responsible for the data posted on the reseller account and actions and violation of their clients’ regulations.